FAQ's

We accept payment from credit and debit cards as well as PayPal.

We support several currencies on our website and it should automatically update to the currency of the user’s location. If you wish to confirm the currency is correct or to change it, you will find the currency selector at the base of the website.

We respond to emails from Monday to Saturday (Australian time). We pride ourselves on fast email responses and don’t wish to keep our customers waiting long. In most cases, you will receive a response in under 18 hours during our working days or up to 28-32 hours on weekends.

Our products have a 30-day money back guarantee. This can entitle you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery. Refer to the “Shipping and Refunds” page for more details or contact us.

If you want to make an adjustment to your order, contact us as soon as possible. We can make certain adjustments prior to your order being processed and shipped. These adjustments can include:

- Shipping Address
- Product exchange
- Product removal

Your bracelet size is the measurement of your wrist plus a little extra to allow for the charms - we recommend allowing 2-3cm extra if you are planning to have more than 5 charms on your bracelet. On each bracelet product page, we supply a chart (located in the product photos) to help you find your size - measurements are in imperial and metric.

Keep in mind, the charm bracelets can expand up to 1cm over time from general wear (depending on how often it's worn and with how many charms).

HOW TO MEASURE YOUR WRIST: You can easily measure your wrist by using a flexible measuring tape - simply measure the diametre of your wrist (in the place you would like to wear your bracelet) and add 2-3 centimetres to allow for charms. Another option is to measure your wrist using string. To do this you wrap the string around your wrist once, then measure the length of the cut string to see what diametre your wrist is and add on the extra length for charms.

At first, charm bracelets can be a little difficult to open but over time they become easier with wear. To open your charm bracelet, use your thumbnails to pry open the bracelet’s clasp inserts - generally found on the bottom side of the clasp.

For general care of your charms and bracelets we recommend you store them separately (to avoid scratching and rubbing) in a moisture free area, preferably lined. We also recommend you avoid wetting them - this includes when cleaning as well. Other factors like perfume, cream, make-up, chemicals, soil, extensive sunlight and dampness (including perspiration) can potentially cause discoloration and wear, so avoid these if possible.

To clean them, use a soft polishing cloth and gently wipe them.

The Bower’s Nest Jewellery is an Australian-owned online business.

If your order has not been processed or shipped, we may be able to adjust the shipping address - please email as soon as possible at help@thebowersnestjewellery.com or via the “Contact Us” page. Confirmation and proof may be required of you before modifying the address as well.

For more information, you can read our “Policy” page

We sell and ship to the top 5 English-speaking countries - United States, United Kingdom, Canada, Australia and New Zealand.

If you are not in the list above and interested in making an order, we are able to ship to other countries – please message us to see if we can ship to your location.

All orders are subject to a handling period before shipment, usually 1-3 business days.

Once it has been sent, you will be emailed a shipment notification with your tracking number(s). We ship directly from our supplier so please allow 10-35 business days to receive your order - delivery times may vary depending on your country and location - most orders arrive on the earlier side (15 days or below).

For further information regarding shipping and shipping times, refer to our Shipping page.

As we ship directly from our suppliers, orders need to be shipped, imported and pass custom clearance. Next, the parcel is handed over to a local delivery company and then they start the process of having it delivered to you.

We 25-30 days, however most orders arrive under 2 weeks from the order date.

Read our “Shipping Policy” page for more details.

You can track your order once it has been shipped by entering your tracking number(s) in the "Track My Order" page or by emailing us at help@thebowersnestjewellery.com.

You can also track your order directly from the shipping confirmation email. Selecting the tracking number(s) in the “View my order” or the tracking numbers below this button will redirect you to a tracking page with delivery updates.

For further information or concerns with your delivery, contact us or refer to our Shipping page.

There are a few reasons why your tracking number(s) may not be showing data just yet. This can include:

Tracking number hasn't updated in the system - if you have just received your tracking number, it can take a day or so for tracking information to be updated in the system.

Parcel hasn't arrived in the destination country yet - in some cases, your tracking number won't show data until it has arrived in the destination country and been received and updated by a local delivery company.

Tracking number has been updated and changed - in some cases, the tracking number will update and change when it arrives in the destination country and is received by a local delivery company. You will need to email us for your latest tracking number.

Issue with the tracking number provided to you - email us for tracking information and a delivery update.

We use 2-3 suppliers for our products. For logistical reasons, items will sometimes be sent in separate parcels. Please keep this in mind when receiving deliveries.

If you have any other questions, please contact us.

We want our customers to be able to customise their bracelets as much as possible and to have a wide range of products to choose from. To do this, we use 2-3 suppliers - this is the main reason why orders will be sent in separate packages.

We use 2-3 suppliers for our products and ship directly from them. Our suppliers are based in China.

In some cases, international shipments will require import/customs taxes be paid. Although this is generally not an issue and we have never received complaints of there being these fees, there is always a possibility.

These expenses will be the responsibility of the buyer under ALL CIRCUMSTANCES. The Bower's Nest Jewellery will not be held responsible for customs taxes/fees.

If you are missing an item, contact us so we can investigate this for you. For more information, view our “Missing Items” section on our “Policy” page here.

Orders may be cancelled and refunded if they have not been processed and shipped. After they have been processed and shipped, they cannot be cancelled. If you wish to return the item after being delivered, please contact us for further instructions. For more information, read our “returns” policy page.

Our charms are sterling silver plated, however as with all sterling silver jewellery, it will start to tarnish. This is quite normal for sterling silver – you can use a silver polish cloth to bring them back to life.
If your charms are only colour plated, please refer to the “Why Is the Colour Wearing Off My Product?” topic of the FAQ section.

For faulty or poor-quality items, please read our returns

Our Gold and Rose Gold coloured charms and bracelets are only plated in these tones. After wearing for long periods of time the material will wear away going back to the sterling silver plated base. Since our charms are only plated in silver, the silver will wear away, however since most of our charms have a thick sterling silver coated base this will not be a quick process and with love and care, they charms will have a long-life period. Poor treatment and continual washing or wetting can hurry the process of wear.

For faulty or poor-quality items, please read our returns page or contact us.