Returns, Replacements, and Refunds

This Policy Covers - Damaged Item(s), Faulty Item(s), Wrong Item(s), Missing Item(s) and Change of Mind.

Updated - April, 2024

The following policy provides information on our 30-Day Back Money Guarantee - please read applicable sections of this policy for further information regarding your scenario.

*Returns, Refunds or Replacements will be accepted within 30 days of delivery date if it meets our criteria and requirements. We will often ask for images (or a short video) and/or clear details before initiation - depending on the scenario. We can reject refund, replacement and any other requests after the 30-day barrier. Only under certain cases will we reconsider.

In some cases, a refund, return or replacement fee may be required - depending on the scenario.

For more information or to initiate your return, refund or replacement, please contact us on the “Contact Us” page or directly by emailing help@thebowersnestjewellery.com.

Cancel Order Before Dispatch

Covers - Change of Mind and Incorrect Shipping Address

Orders may be cancelled and refunded if they have not been processed and shipped. After they have been processed and shipped, they may not be cancelled. If you wish to return the item after being delivered, please contact us for further instructions and refer to the “Change of Mind” section of this Policy.

If the address has been entered incorrectly and it has not been processed and shipped, contact as soon as possible as we may be able to make changes to the address. You must provide details and proof of order so we can initiate changes promptly. The Bower's Nest Jewellery cannot be held responsible for items shipped to an incorrect address provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

Returns

For returns, you will need to receive a returns number from us.
Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number, then we cannot guarantee your refund will be processed.

Any un-authorised returns may result in refunds being delayed.
In most cases, the buyer will be responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered to us.

Refunds are not completed until we receive the product. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please note, it can take some time for your bank or credit card company to process the refund too. If more than 15 business days have passed since we’ve approved your refund, please contact us.

*Buyer pays shipping (more details below).

Replacements

Covers - Replacements for faulty or damaged products and wrong item sent.

For inquiries about replacements for missing items refer to the “Missing Item” section of this page for more information.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Give us clear details on the issue and we will investigate the matter further on our end. We will often require an image of the concern to help us have a better understanding of your scenario and to see if it meets our criteria for a replacement. In some cases, we may require you to send the product back for a final inspection before we initiate a replacement – if approved, a replacement will be sent off.

WRONG ITEM: If you have by mistake received the wrong item, we will send a replacement - contact us as soon as possible so we can have your order amended.

DAMAGE/FAULTY: If your item is received damaged or faulty (which includes from shipping or manufacturing), we require you to first send us a picture showing the issue and upon inspection we will advise you whether it fits our criteria for replacement.

BROKEN FROM WEAR: If your item breaks from wear, we will require images to show the issue and clear details. We will then see if it meets our criteria for a replacement.

*Proof is required (more details below)

Change of Mind

If you change your mind or are not happy with your purchase, we can refund you once the product is returned.

Products that are being returned for a refund must be in the same condition that you received it in - unused and re-saleable. We reserve the right to reject any return that does not fit our criteria. Please refer to the Returns section for more information.

*Buyer pays shipping (more details below).
*Proof may be required (more details below).

Missing Items

If you are missing an item, contact us a soon as possible and within the 30-day period. We will further investigate on our end before we have a replacement sent off.
In some cases, orders are dispatched in separated parcels. However, if it has been more than 4 days and you haven’t received the remainder of your order, please contact us.

Import or Customs Taxes

In some cases, international shipments will require import/customs taxes be paid. Although this is generally not an issue, there is a possibility. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. The Bower's Nest Jewellery will not be held responsible for customs taxes.

*More Details – Shipping and Proof*

*Shipping - Under most cases where return shipping is required, the buyer pays shipping (which includes change of mind orders). We recommend using a shipping service with tracking.

*Proof - With certain inquiries, we will require proof and request it. This includes images and/or other evidence for confirmation.